Tickets Resolved / Month
First Response Time
Customer Satisfaction
Cost per Resolution
Resolution Pipeline
From ticket to resolution in 3 seconds flat
Every incoming ticket flows through a 5-stage AI pipeline — classified, enriched with customer context, resolved with a personalized response, and followed up automatically. No queue, no wait, no manual triage.
- NLP classifies intent, urgency, and sentiment instantly
- Full customer history loaded in under a second
- Personalized resolution with order-specific details
- Automatic follow-up ensures satisfaction
Customer message arrives via chat, email, phone, or social media
NLP identifies topic, urgency, sentiment, and customer tier
Order history, past tickets, account status, and subscription details pulled
Personalized resolution with tracking link, refund, or step-by-step guide
Automated satisfaction check and proactive follow-up if needed
Watch a real support conversation
Order tracking + warranty replacement — two issues resolved in one seamless conversation under 10 seconds.
Support Agent
Online — avg response 3s
Connects to your entire support stack
The Support Agent pulls context from your help desk, e-commerce platform, payment processor, and CRM to resolve tickets with full information.
Support Agent AI
Integrates with
Sentiment Intelligence
Reads the room before things escalate
Real-time sentiment analysis on every message. The agent detects frustration, adjusts tone, prioritizes resolution, and escalates with context when a human touch is needed — before the customer asks for a manager.
Emotion detection
Analyzes word choice, punctuation, response speed, and conversation trajectory
Dynamic tone matching
Shifts from casual to empathetic to formal based on customer sentiment
Escalation triggers
Configurable thresholds — VIP customers, high-value orders, repeated contacts
24/7 Coverage
Peak hours? Every hour is covered.
No more understaffing at 3am or scrambling during the Monday morning rush. The AI Support Agent handles unlimited concurrent conversations with identical quality around the clock — no shift scheduling, no overtime, no coverage gaps.
- Handles 420+ concurrent conversations at peak
- Zero degradation in quality during volume spikes
- Weekend and holiday coverage with no extra cost
- Black Friday / Cyber Monday ready out of the box
Built for world-class customer experience
Six core capabilities that turn your support from a cost center into a competitive advantage.
Instant resolution
Resolves the most common tickets — order status, refunds, password resets, billing questions — in under 5 seconds, without human intervention.
- Order tracking across 40+ carriers
- One-click refund processing
- Password & account recovery
- Billing adjustments & credits
Sentiment-aware responses
Detects customer emotion in real-time and adapts tone, urgency, and escalation path. Frustrated customers get priority routing and empathetic language.
- Real-time sentiment analysis
- Frustration early-warning system
- Tone adjustment per customer mood
- Priority queue for negative sentiment
Returns & exchanges
Handles the full return lifecycle — eligibility check, label generation, refund processing, and exchange fulfillment — in one conversation.
- Policy-aware eligibility checking
- Prepaid return label generation
- Instant refund or exchange initiation
- Replacement tracking updates
Intelligent escalation
Knows when to hand off to a human — and does it perfectly. Transfers full context, sentiment score, customer history, and suggested resolution.
- Configurable escalation rules
- Full context handoff to agents
- VIP / enterprise priority routing
- Warm transfer with suggested actions
Multilingual support
Responds in the customer's language automatically — 30+ languages with cultural context. No separate teams or queues for international support.
- Auto-language detection
- 30+ languages including RTL
- Culturally appropriate phrasing
- Localized knowledge base search
Proactive outreach
Doesn't wait for complaints. Detects delivery delays, billing anomalies, and service issues — then reaches out before the customer notices.
- Delivery delay notifications
- Subscription renewal reminders
- Outage communication blasts
- Post-purchase satisfaction checks
Omnichannel by default
Your customers reach out everywhere. The Support Agent is everywhere too — with unified context across every channel.
Live Chat
Embedded widget with rich media and quick actions
Voice
Natural speech recognition with real-time responses
Automated triage, response, and follow-up threads
SMS / WhatsApp
Transactional updates and conversational support
Social Media
Twitter, Facebook, Instagram DMs and mentions
Help Center
AI-powered search with personalized article suggestions
Before & after the Support Agent
Every manual support process it automates — and the measurable improvement.
A day in the life of your Support Agent
From midnight shipping inquiries to Black Friday surges — it handles everything without breaking a sweat.
Resolved shipping delay complaint from São Paulo — issued $10 credit + expedited reshipping
Handled 86 password reset requests during overnight maintenance window
Proactively notified 340 customers about delayed carrier shipments before they asked
Morning rush: 420 concurrent conversations across chat, email, and WhatsApp — zero wait time
Detected frustrated VIP customer and warm-transferred to senior agent with full context
Processed 67 return requests — generated labels, initiated refunds, scheduled pickups
End-of-day digest: 1,847 tickets resolved, 98.4% CSAT, 3 escalated to human team
Guided customer through product setup with step-by-step video links and screenshots
AI Support Agent vs the alternatives
Side-by-side: what $5/month gets you versus traditional support teams.
| Feature | AI Support Agent | Human Team | Outsourced |
|---|---|---|---|
| Monthly cost | $5/mo | $12,000/mo (3 agents) | $4,500/mo |
| First response | 3 seconds | 15–45 minutes | 5–15 minutes |
| Availability | 24/7/365 | Business hours + shifts | 12–16 hrs/day |
| Languages | 30+ | 1–3 | 3–5 |
| Simultaneous tickets | Unlimited | 2–4 per agent | 3–6 per agent |
| CSAT score | 98.2% | 85–92% | 78–88% |
| Resolution rate | 94% first-contact | 72% first-contact | 65% first-contact |
| Scale speed | Instant | Weeks to hire | Days to onboard |
Built for every support motion
Whether you sell products, subscriptions, or financial services — the agent adapts to your support workflows.
E-commerce
Order tracking, returns, refunds, size exchanges, delivery issues — all automated. Handle Black Friday volume without hiring seasonal staff.
94% tickets auto-resolvedSaaS products
Billing questions, feature requests, bug reports, account management, and upgrade guidance. Reduce churn with instant, accurate support.
40% reduction in churnFinancial services
Transaction disputes, account inquiries, card replacements, and compliance-aware responses. Every interaction logged for regulatory audit.
100% audit complianceSubscription businesses
Cancel/save flows, plan comparisons, billing cycle changes, and proactive renewal outreach. Turn cancellation requests into retention wins.
32% save rate on cancellationsTeams delivering world-class support
“We went from 6 support agents to 1 senior agent + the AI. Our CSAT actually went UP from 87% to 98%. Customers get answers in seconds instead of hours, and the AI handles returns flawlessly.”
Elena V.
Head of CX, ShopDirect
“Black Friday used to be a nightmare — 10x ticket volume, angry customers, overwhelmed team. This year the AI handled 95% of tickets with zero wait time. Our team just monitored the dashboard.”
James T.
COO, CloudMetrics
“The sentiment detection is incredible. It caught a frustrated enterprise customer who was about to churn, escalated with full context, and we saved a $340K account. Paid for itself 1,000x over.”
Maria K.
Support Lead, FinanceApp