All PaySafer services are running normally.
REST API & Webhooks
Web application
iOS & Android
Card & wallet payments
Withdrawals & bank transfers
Buy, sell & exchange
Transaction escrow
Push, email & SMS
Login & 2FA
In-app chat support
We identified elevated latency for API requests routed through our EU-West region. Investigating.
Root cause identified: a misconfigured load balancer after a routine deployment. Rolling back.
Rollback complete. API latency has returned to normal levels. Monitoring.
Resolved. Post-incident review scheduled. No data loss or payment failures occurred.
Scheduled maintenance window begins. Read-only mode enabled for dashboard.
Database migration complete. Running verification checks.
All systems back to full operation. Maintenance window closed.
Some users reporting delayed push notifications. Investigating third-party provider.
Third-party push provider confirmed degraded performance on their end. Failover to backup provider initiated.
Resolved. Push notifications flowing normally through backup provider.
Subscribe to email or SMS alerts when PaySafer experiences downtime or degraded performance.